Describing Problem Spaces

Design Thinking – Better Together

You should be having a conversation when asked as a designer to design an experience, service, or product design. Don’t assume they have taken the time to think about it. You’ll have a hunch about which aspect of the strategy you are asked to focus on, but sometimes projects move so quickly, asking to be intentional about the goals and objectives, about the problem to solve for the business, is the very building block of a foundational strategy.

In your mind, you can decide much of this is intuitive, mostly it is implied and never explicit.

Drinks Machine

Checking out this little nugget of Japanese wisdom (for emergencies)

Suntory vending machines have emergency levers beneath a sticker on the upper-right corners. Pull the sticker off, pull the lever firmly and you’ll get free drinks.

They built a backdoor into their own vending machines for emergencies and have followed up and gotten the information out there. Free juice for the weary! It was sleeping there the whole time, very Japanese.

Suntory Holdings Limited サントリーホールディングス株式会社, Established in 1899

Smart and A+ for the sheer thoughtfulness. h/t @hackernews via Timeout Tokyo